Shipping and Return Policy

Shipping policy

Items are delivered by Purolator. They are shipped within 1 working day after receipt of your payment. You will therefore receive your order within 1 to 2 days depending on where you live in Canada.

As soon as we send your package, you will receive an email giving you the Purolator tracking number. You can then go to the Purolator site and see where your order is.

Shipping is free in Canada for orders of $150 and more before taxes. For orders under $150 before taxes, a $12 delivery charge applies. However, additional fees are added for the Northwest Territories and Nunavut.

Beauté Hérins is not responsible for customs clearance fee. This fee varies from country to country and will be billed to you directly by the carrier upon receipt of the package.

Return and exchange policy

No refunds are accepted. If you need to return your order for an exchange, the shipping and return costs will be at your expense. You must send an email to within thirty (30) days of receiving the product. Please include the order number in your email.

No exchange will be accepted if the product has been opened.

If you have any questions, write to us at